Emerging Talents program - Infobip

Dear students, 
 
With pleasure, we would like to announce the new Emerging Talents program for 2024. This is a great opportunity for you to take your first steps in developing your career. Throughout the program, you can gain theoretical and practical knowledge, and mentors will accompany and support you, making the entire learning and progress journey smoother and more enjoyable. An additional opportunity for all of you is the possibility to become Infobip employees after completing the program, thus becoming part of a global IT company. 
 
 
Who is Infobip?  
 
Infobip is a leading global IT and telecommunications company providing mobile cloud communications services for business customers and enabling them to deliver messages across any channel, any device, anytime and anywhere in the world. 
If you are a student of graduate studies or final year of undergraduate studies in the field of business and/or IT and you are looking to gain practical experience in a real global IT company, then this is a great opportunity for you. Join our internship program and start your career at Infobip! 
 
 
 
What's in it for you?   
 

• After completing the program, interns are offered the opportunity to stay in Infobip as employees, if they show progress through the program. 
• Our internship is a paid program 
• Continuous learning and progress with the support and help of mentors 
• Cutting-edge technology & processes 
• More Infobip perks if you join us - IT equipment, welcome goodie bag, structured onboarding, a team taking care of all the equipment/support you need, company team buildings and other organized activities, the company library, access to the world leading MOOC (Massive Open Online Course) platform Udemy as well as multitude of both internal and external learning materials, organized sports, free lunch at our campuses and offices...  

 
 
About program:  
 
The program starts on February 12 and lasts for 2 to 6 months, depending on the position. You can apply until December 15. Below you can read basic information about each program and application. Also, we kindly recommend a visit to our landing page. 
 
 
Marketing Intern 
 

• Locations: Rijeka. 
• Duration: 6 months. 
• Final-year undergraduate (BA/MA) students in marketing, Business Administration, IT, or a related field can apply.   
• Direct links for application can be found here.  
• What will you do? 

 

• CMS Management: Regularly update and manage pages to ensure that content is always current and accessible. 
• Design and Development Training: Enhance skills in design and development to contribute creatively to our projects. 
• Liaison Role: Act as a link between the HQ and regional teams, facilitating smooth and efficient communication. 
• Project Execution: Oversee the successful completion of projects, ensuring that deadlines are met and outcomes are satisfactory. 

 
 
Digital Customer Success Intern 
 

• Locations: Zagreb, Vodnjan. 
• Duration: 6 months.  
• Undergraduate (BA/MA) final-year students in business faculties can apply. 
• Direct links for application can be found here. 
• What will you do? 

 

• Proactively working on hand-raisers and inquiries from all Self-Service customers to ensure their high-quality experience, resulting in their satisfaction and further growth.  
• Building strong relationships and generating new business opportunities for the Infobip sales team.  
• Educating the customer base on the nuances of the product to unlock value  
• Finding ways to increase user adoption/activation. 
• Actively suggesting how to improve UX on Self Service. 
• Retaining current customers and analysing their consumption.  
• Having an excellent overview of business, competition, and latest industry trends. 
• Engaging and collaborating with different teams to optimize Selfservice workflow.  
• Creating flows and resolving frictions in Selfservice by working closely with Product team. 

 
 
Customer Support Intern 
 

• Locations: Zagreb, Rijeka, Vodnjan.  
• Duration: 6 months. 
• Final-year undergraduate (MA) or a final-year undergraduate (BA) engineering, technology & applied science student can apply.   
• Direct links for application can be found here. 
• What will you do? 

 

• You will go through our onboarding program where you will learn about our products, solutions, and business.  
• You will learn how to attend to customer inquiries and problems are quickly resolved professionally, in varying critical and non-critical situations.  
• You will learn how to give clear and accurate information to clients in minutes.  
• You will learn how to find workarounds when issues appear and can understand client needs.  
• You will grow your technical expertise in many areas and specifically develop your troubleshooting skills and mindset. 
• You will help with improving internal processes, customer experience and the quality of service we are providing. 
• We'll show you how complex business is conducted in a simple way and how to navigate in 3300+ employee company.  
• You will get a glimpse of the future carer in the Tech space.  
• You will be matched with your mentor according to your skillset and professional preferences so that we ensure maximum benefit from this Program for you. 

 
 
 
Customer segment intern 
 

• Locations: Zagreb, Vodnjan.  
• Duration: 6 months. 
• Final-year undergraduate (MA) or a final-year undergraduate (BA) in Business, Administration, Economics, or a related field. 
• Direct links for application can be found here. 
• What will you do? 

 

• Conducting research and analysis on industry trends, market dynamics, and competitive landscapes. 
• Assisting in the formulation and evaluation of business strategies and recommendations. 
• Collaborating with cross-functional teams to gather data and insights for strategic projects. 
• Supporting the creation of strategic presentations and reports for senior management. 
• Monitoring and tracking key performance indicators to evaluate the effectiveness of implemented strategies. 
• Participating in brainstorming sessions and strategic discussions. 

 
 
People operations Intern 
 

• Locations: Zagreb 
• Duration: 6 months. 
• Final year student of Human Resources, Psychology, Economy or a related field. 
• Direct links for application can be found here. 
• What will you do? 

 

• Administrative and documentary support in the POP area processes. 
• Administrative support of the HR supportive tools (LMS). 
• Participating in projects from all aspects of HR such as Internship, Onboarding, internal POP events and employer branding activities. 
• Supporting senior team members in operations tasks (coordination, LMS tracking, reporting, feedback collection). 
• Presenting the company at career fairs and at different events. 
• Market research for best talent practices. 
• To learn and practice by running own workshops. 

 
 
Internal communications intern 
 

• Locations: Zagreb 
• Duration: 6 months. 
• Final-year undergraduate (MA) or a final-year undergraduate (BA) in Business, Administration, Economics, or a related field. 
• Direct links for application can be found here. 
• What will you do? 

 

• Assist in creation of compelling and effective internal communication materials, including videos, social media posts,newsletters, emails, and announcements. 
• Collaborate with team members to gather information and insights for content creation. 
• Creating, editing and publishing communication content (messages, blogs, videos, photos) on internal channels. 
• Work closely with the team on keeping the content on internal channels up to date and relevant. 
• Contribute to the development of social media campaigns to promote internal initiatives. 
• Assist in measurement and presentation of the results of communication activities. 
• Work closely with cross-functional teams to align communication efforts with organizational goals. 
• Support the planning and execution of internal events.