Customer care specialist (m/f)
Full-time; Zagreb
Full-time; Zagreb
We are a team of 80+ enthusiastic and friendly people gathered around one product – Lemax
software – which is among the 5 best software solutions for tourist agencies and tour operators in the
world!
software – which is among the 5 best software solutions for tourist agencies and tour operators in the
world!
Who are you?
You are a positive, dynamic, cooperative and proactive person who is a fast learner and hungry for new knowledge.
Your education, knowledge and skills:
You are a positive, dynamic, cooperative and proactive person who is a fast learner and hungry for new knowledge.
Your education, knowledge and skills:
- Logical thinking and analytical skills are very important in order to learn how our software works, so if you enjoy analytical tasks – you are the one!
- You have a University degree or you are soon about to graduate (preferably in the fields of economics or technical sciences, but it is not mandatory)
- At least 1 year of work experience (student jobs count too!)
- Ability to communicate technical terms in a user-friendly language
- Excellent written and spoken English language skills
What do we offer?
- Your growth! We don’t only care about your skills, but we also know how to recognize and develop your potential.
- You will be challenged on a daily basis to understand our customers’ user issues and provide the best solutions – the learning will never stop! In our friendly and fast-paced environment, you will have
- continuous knowledge training and a chance to advance your career in the areas of SaaS software development and tourism business processes.
Your main tasks?
- Supporting clients in all their questions and issues in order to ensure the highest level of client satisfaction
- Analyzing, tracking and prioritizing support tickets in a prompt manner on a daily basis
- Assigning support tickets to relevant team members or resolving them independently through problem analysis, research and website testing
- Continuous communication with customers from all over the world via e-mail, Skype and telephone
- Close cooperation with all internal teams (IT, sales, implementation department…) in order to improve both our company’s and our clients’ business processes
How to apply?
If you want to be a part of our success story, please send us your CV to jobs@lemax.net. till 7th of July or check some jobs here.