CUSTOMER CARE INTERN (M/F)

As a part of our Operations department, we are looking for a part-time intern in Customer Care (m/f) who will have the following impact:

• Efficiently answering to the client’s requirements (deadlines, shortages, information, disputes)
• Recording, analysis and follow-up of the dispute situations (complains, deductions, returns etc.) in agreement with the team
• Establishment of a personalized relationship with the client in order to optimize the service level
• Proactively ensuring order processing and follow-up until the delivery
• Archiving all customer/purchase related documentation in appropriate manner
• Enforcing the credit policy and the application of our sales terms and conditions in term of payment deadlines
• Collaboration with Credit Manager in order to identify any credit risks and to implement adapted corrective actions.
• Being responsible for the client accounts clarity in order to reconcile and ensure payment
• Participating to the implementation of projects in collaboration with the client (ex: information sharing, stock levels optimizations etc.)
• Proactively communicating towards the hierarchy in case of problems and implement adapted corrective actions.
• Performing other duties assigned by his/her superior that are related to the job responsibility

 

YOUR JOB MISSION:
With us, you’ll strive and drive. You’ll try, might fail, try better to succeed. You will never do it alone, but with our inspiring teams. At L’Oréal, you get down to every task as if you're the leader of that project - no matter what your title says. We want you to grow beyond your limits by creating an environment where you are inspired to learn, to challenge the status quo and to make your ideas as best practice. We want to spread your wings by constantly exploring and upgrading yourself in various areas.
 
IDEAL PROFILE:

• Preferably in last years of faculty, preferably in economics, logistics, trade or similar faculties
• Has active student’s rights for minimum 1 year
• Preferably has similar previous internship / voluntary experience
• Has highly developed organizational and analytical skills
• Is business driven & client oriented
• Has great planning and follow-up skills, being systematic and organized
• Has good communication skills and the ability to interact with people
• Is able to handle complex subjects
• Has good computer knowledge (MS Office)with emphasis on MS Excel
• Has active knowledge of English and native Croatian

 
 
 
WHAT WE CAN OFFER YOU?
Every new day at L'Oréal is unchartered territory. No career begins and ends the same way. Here, success is about taking risks, driving initiatives, expressing ideas.
Local, regional or international career opportunities.
Constant challenge means never waiting around... you make it happen!


OUR VALUES
Passion, innovation, entrepreneurial spirit, open-mindedness, quest for excellence and responsibility are in L'Oréal's genetic code.