Certificate ISO 9001:2015

Slikovni rezultat za iso logo

ISO 9001 is an international standard for a quality management systems issued by the International Organization for Standardization (ISO) with its headquarter in Geneva, Switzerland. The quality management system enables the coordination and management of organizational processes to meet customer and regulatory requirements and to continuously improve the organization's efficiency and effectiveness. This is a formalized system that incorporates documented processes, procedures, and responsibilities that help achieve the organization's goals. Today, quality is becoming a major topic within higher education. The internal structures and external environment of higher education are constantly changing in order to keep up with the increasing quality requirements. The application of ISO 9001: 2015 enables higher education institutions to successfully respond to the challenges of the contemporary environment and to ensure a high level of quality of their services.

More about ISO >>
Faculty of Economics & Business, University of Zagreb bases its quality management system on compliance with the requirements of all relevant regulations in the fields of science and higher education, Standards and Guidelines for Quality Assurance in the European Higher Education Area, and the requirements of ISO 9001: 2015 international norms. The Faculty of Economics & Business, University of Zagreb is permanently oriented towards improving all its processes, especially teaching and scientific-research activities, which is proved by having the Certificate for quality management system ISO 9001: 2015 number 095/14 / BVC.0-Q, which was awarded in 2017, with a term of validity to 2020.

ISO 9001:2015 Certificate proves that the Quality Management System at the Faculty of Economics & Business, University of Zagreb is aligned with the high requirements of the ISO 9001:2015 international norm. This norm is applied in all business processes, both scientific and research, as well as in teaching, administration and management.
Available documents on ISO quality assurance (in Croatian language):