Job Title: Junior Application Consultant
Company Objectives: To sell business software solutions with consultancy and systems integration services
RESPONSIBILITIES - (THESE ARE THE SKILLS WE WOULD EXPECT YOU TO GAIN WHILST BEING IN THE GRADUATE PROGRAMME, NOT WHAT YOU WOULD NEED BEFORE YOU APPLY)
STANDARDS OF PERFORMANCE
1. Implementation and Development of Business Systems
Performance is satisfactory when:
- Client requirements are scoped, mapped and specified accurately
- The company’s project management methodology (including documentation) has been
applied during customer implementations
- Consulting services are delivered according to agreed project plans
- Ensure all clients have the appropriate upgrades and patches
- The processes for all aspects of the system implementation are defined, agreed with the
team and successfully implemented.
- Data migrations are defined, agreed and successfully implemented
- Billed work is averaged out at more than target utilisation, which target will be published
from time to time
- All work is undertaken in accordance with the appropriate paperwork, which must be
signed-off by the client
2. Client Involvement and Management
Performance is satisfactory when:
- Clients are satisfied with services delivered
- Clients are kept informed with progress and issues as appropriate
- Support is given to other consultants and sales staff as required
- Customer issues are resolved within the agreed lead-time for support processes where
these are allocated
- Sell-on potential from existing clients is highlighted and managed
- All engagements are conducted in a professional and courteous manner
3. Personal Management and Development
Performance is satisfactory when:
- Targets and plans set and agreed (including training plans and certifications) are achieved
- Knowledge of the relevant products we supply is constantly expanding, as well as having
an overview understanding of future developments
- A working knowledge of the relevant business processes is demonstrated
- A satisfactory balance is achieved between chargeable work, non-chargeable work,
personal development etc.
- Timely support is provided to all other individuals and teams in the company in support of
company objectives
4. Cross company and Inter-company relationships
Performance is satisfactory when:
- Regular communication is maintained with the Operations Manager and relevant Project
Manager(s) to ensure that they can effectively plan project resource requirements and
monitor risks
- A courteous and effective working relationship is maintained with all other colleagues
- The response to internal requests for information, documentation or support is prompt and
pleasant
- Relevant knowledge or information is pro-actively shared with colleagues
- There are no barriers perceived between the staff
- Feedback from other members of staff is positive
5. Involvement & Achievement of Company Targets and Goals
Performance is satisfactory when:
- Continuous improvement in all processes is a way of life
- Individual contribution is recognised by all members of the team
- Always looking for creative opportunities to help the business achieve its goals
- Attendance is made at company meetings
Person Profile –
Educational Background
Graduate preferred although considerable industry/business experience would also be
considered.
Soft Skills
Consulting experience in business applications with focus on business modeling and software implementation.
Demonstrated ability to:
Familiar and experienced in:
Personal Situation
There will be a requirement to travel to client sites. Able to spend nights away from home
without upsetting domestic situation. Able to work extended hours on occasions when
required. Must have clean or near clean driving licence, or willing to learn within the first 6
months of being accepted for the role.
Send your CV on lcoupe@ebecs.com
Company Objectives: To sell business software solutions with consultancy and systems integration services
RESPONSIBILITIES - (THESE ARE THE SKILLS WE WOULD EXPECT YOU TO GAIN WHILST BEING IN THE GRADUATE PROGRAMME, NOT WHAT YOU WOULD NEED BEFORE YOU APPLY)
- Participates in every aspect of the implementation from analysing the customer’s business requirements to configuring the Microsoft Dynamics application to meet the customer’s needs.
- Collaborates with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes.
- Provides in-depth knowledge of the Microsoft Dynamics application and evaluates the customer’s business processes against the standard Microsoft Dynamics functionality.
- Demonstrates experience in use of the prescribed Microsoft Dynamics implementation methodology, Sure Step; understands the key activities and deliverables for the client engagement and internal projects.
- Is responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected.
- Is responsible for configuring and customising the Microsoft Dynamics application to achieve the customer’s business requirements.
- Facilitates the customer’s decision-making process and develops the functional design document that will drive the development process (if modifications/customisations are required, either to processes or to the Microsoft Dynamics application.)
- Is responsible for conducting acceptance testing and training customer resources to successfully use and maintain the Microsoft Dynamics application. Has industry experience and understands challenges and risks when implementing vertical applications.
TYPICAL ACTIVITIES
Diagnostic
- Prepare and conduct business process analysis
- Set up application for Fit Gap Analysis
- Conduct Fit Gap Analysis
- Document and present results of diagnostic phase
- Support license definition and service estimations for functional tasks
- Conduct Key User training
- Prepare and conduct business requirements workshops
- Set up application for Fit Gap Analysis
- Conduct Fit Gap Analysis
- Document and present results of analysis phase
- Create development design specifications
- Create design documents for customer understanding and acceptance
- Present documentation and application design to customer
- System configurations
- Conduct feature testing of standard and independent software vendor (ISV) solution
- functionality
- Assist in the identification and creation of process test scenarios
- Assist with the preparation of training and other documentation
- Conduct function testing with developer and customer
- Deploy security roles
- Assist in the creation of User Acceptance test scripts
- Conduct data acceptance testing
- Conduct process testing
- Support End User training as defined in the project scope
- Conduct Key User training (in case of Rapid Implementation)
- Create process and User Acceptance Test plan
- Configure live environment
- Conduct process and User Acceptance test together with the customer to ensure
- functionality, configuration, and data are as expected
- Support End User training as defined in the project scope
- Go-live support
- Resolve pending issues
- Finalize documentation
STANDARDS OF PERFORMANCE
1. Implementation and Development of Business Systems
Performance is satisfactory when:
- Client requirements are scoped, mapped and specified accurately
- The company’s project management methodology (including documentation) has been
applied during customer implementations
- Consulting services are delivered according to agreed project plans
- Ensure all clients have the appropriate upgrades and patches
- The processes for all aspects of the system implementation are defined, agreed with the
team and successfully implemented.
- Data migrations are defined, agreed and successfully implemented
- Billed work is averaged out at more than target utilisation, which target will be published
from time to time
- All work is undertaken in accordance with the appropriate paperwork, which must be
signed-off by the client
2. Client Involvement and Management
Performance is satisfactory when:
- Clients are satisfied with services delivered
- Clients are kept informed with progress and issues as appropriate
- Support is given to other consultants and sales staff as required
- Customer issues are resolved within the agreed lead-time for support processes where
these are allocated
- Sell-on potential from existing clients is highlighted and managed
- All engagements are conducted in a professional and courteous manner
3. Personal Management and Development
Performance is satisfactory when:
- Targets and plans set and agreed (including training plans and certifications) are achieved
- Knowledge of the relevant products we supply is constantly expanding, as well as having
an overview understanding of future developments
- A working knowledge of the relevant business processes is demonstrated
- A satisfactory balance is achieved between chargeable work, non-chargeable work,
personal development etc.
- Timely support is provided to all other individuals and teams in the company in support of
company objectives
4. Cross company and Inter-company relationships
Performance is satisfactory when:
- Regular communication is maintained with the Operations Manager and relevant Project
Manager(s) to ensure that they can effectively plan project resource requirements and
monitor risks
- A courteous and effective working relationship is maintained with all other colleagues
- The response to internal requests for information, documentation or support is prompt and
pleasant
- Relevant knowledge or information is pro-actively shared with colleagues
- There are no barriers perceived between the staff
- Feedback from other members of staff is positive
5. Involvement & Achievement of Company Targets and Goals
Performance is satisfactory when:
- Continuous improvement in all processes is a way of life
- Individual contribution is recognised by all members of the team
- Always looking for creative opportunities to help the business achieve its goals
- Attendance is made at company meetings
Person Profile –
Educational Background
Graduate preferred although considerable industry/business experience would also be
considered.
Soft Skills
- High degree of insight and analytical skill
- Team-oriented; willing to align work with team’s priorities and goals
- Able to influence, negotiate and build consensus
- Strong time management skills and multitasking abilities
- Skilled in organizational change
- Clear and effective communication
Consulting experience in business applications with focus on business modeling and software implementation.
Demonstrated ability to:
- Analyse and understand business problems.
- Model data and processes.
- Conduct workshops and training sessions.
- Plan and carry out system and user acceptance testing.
Familiar and experienced in:
- Core application functionality
- Implementation Methodology
- Application technology stack
Personal Situation
There will be a requirement to travel to client sites. Able to spend nights away from home
without upsetting domestic situation. Able to work extended hours on occasions when
required. Must have clean or near clean driving licence, or willing to learn within the first 6
months of being accepted for the role.
Send your CV on lcoupe@ebecs.com